Returns & Refunds Policy
We want you to love your HOPWTR experience, but due to the perishable nature of our sparkling water, we cannot accept physical returns. If you are unsatisfied with your order, please contact our team within 30 days for a refund or replacement.
1
Review Your Order
Ensure your request is made within 30 days of the delivery date and have your order number ready.
2
Contact Support
Email our customer experience team with your order details and a brief explanation of the issue.
3
Verification Process
Our team will review your request and may ask for photos if the product was damaged during transit.
4
Resolution
Once approved, a refund will be processed to your original payment method or a fresh shipment will be dispatched.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing